Laundryheap is a fast-growing tech start-up revolutionizing the laundry and dry cleaning industry. We pick up, clean & deliver within 24 hours, with the service currently being available in 17 markets around the globe. After a successful start, we are now ready to grow our young and dynamic team even further and continue our international expansion.
THE ROLE
As a Partner Operations Associate, you will play a key role in supporting and improving the performance of our partner facilities across regions. Reporting to the Compliance Manager, you’ll be responsible for ensuring smooth day-to-day operations, resolving partner issues, and helping drive quality, consistency, and scalability within our partner network.
KEY RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO:
* Oversee daily operations to ensure consistent, high-quality output from partner facilities. * Manage the onboarding and offboarding process for partners, ensuring alignment with our standards. * Conduct regular virtual check-ins and reviews to track progress, provide support, and reinforce expectations. * Monitor KPIs and partner performance, ensuring operational targets are consistently met. * Coordinate with internal teams (e.g., Regional/Ops Associates) to support order processing flow, inventory management, and admin tasks. * Resolve partner issues and manage escalations efficiently to avoid service disruptions. * Lead monthly performance reviews with facilities, covering capacity, complaints, payments, quality, and audit outcomes. * Identify training needs for new and existing partners and ensure performance standards are maintained. * Contribute to cross-functional initiatives, process improvements, and sourcing strategies.
SKILLS & REQUIREMENTS
* Strong communication and relationship management skills. * Good analytical ability; able to interpret data and present clear insights. * Highly organised, proactive, and detail-oriented. * Ability to multitask and stay focused in a fast-paced environment. * Strong sense of ownership, accountability, and adaptability.
PREFERRED EXPERIENCE:
* Familiarity with CRMs, BI tools, or Google Data Studio. * Exposure to international operations or B2B commercial processes. * 2+ years in a high-growth, operations-focused role; laundry/dry cleaning industry experience is a plus.
WORK SCHEDULE AND PATTERNS
* 9-hour shift (8 working hours + 1-hour break). * 5 days a week (2 rotational week-offs based on rota). * Shifts are anchored to UK time. * Office-based role.
WHY JOIN US?
* Be part of a fast-growing global company with opportunities to learn and grow. * Work in a collaborative environment where your ideas are heard and valued. * Gain exposure to international markets and complex customer operations. * Competitive salary package + shift allowance. * Comprehensive health insurance coverage.