COMPANY
Acurus (Akido Labs) is seeking an experienced Team Lead - Quality to drive quality excellence across Revenue Cycle Management operations and support continuous process improvement initiatives.
POSITION SUMMARY
The Team Lead - Quality will be responsible for leading quality assurance activities, conducting audits, coaching teams, identifying process gaps, driving corrective actions, and ensuring compliance with client and organizational quality standards.
KEY RESPONSIBILITIES
* Lead and manage quality assurance activities for RCM processes including eligibility, charge entry, coding, AR follow-up, payment posting, and denial management. * Perform transaction audits and process reviews to ensure adherence to client requirements and internal SOPs. * Analyze quality trends, identify recurring errors, and recommend preventive and corrective actions. * Prepare and present quality dashboards, scorecards, reports, and improvement plans to management. * Conduct calibration sessions with operations teams and stakeholders. * Provide coaching, feedback, and quality training to team members and process associates. * Drive continuous improvement initiatives and support process excellence projects. * Ensure compliance with HIPAA, client-specific requirements, and organizational policies. * Collaborate with Operations, Training, and Leadership teams to improve overall performance and customer satisfaction. * Mentor quality analysts and support career development activities.
QUALIFICATIONS & EXPERIENCE
* Bachelor’s degree in any discipline. * 5-8 years of experience in healthcare RCM/BPO operations with at least 2 years in Quality leadership. * Strong understanding of quality tools, root cause analysis, and performance improvement methodologies. * Excellent analytical, communication, and stakeholder management skills. * Advanced knowledge of MS Excel, PowerPoint, and quality reporting. * Experience in managing client-facing quality reviews is preferred.
KEY COMPETENCIES
* Leadership and people management * Analytical thinking and problem solving * Attention to detail * Process improvement mindset * Data interpretation and reporting * Training and coaching capabilities