What this Job Entails:
The Systems Engineer's responsibilities include working with a team of IT specialists to design, set up and maintain a network of computers, including hardware, software, and system architecture.
Scope:
* Resolves a wide range of issues in creative ways * Seasoned, experienced professional with a full understanding of their specialty * Works on problems of a diverse scope * Receives little instruction on day to day work, general instruction on new assignments
Your Roles and Responsibilities:
* Endpoint & Device Management :- MacOS endpoint management — enrollment, configuration profiles, patch management, and policy enforcement via MDM (JAMF or equivalent) Troubleshoot and resolve advanced macOS issues; maintain endpoint compliance posture with the security team * Identity & Access Management : - Administer and troubleshoot Okta — SSO, MFA policies, application assignments, and lifecycle management Handle escalated access issues; support and maintain Active Directory accounts, group policies, and Ous * Network & Connectivity : Troubleshoot VPN connectivity via GlobalProtect and Zscaler ZPA/ZIA; apply networking fundamentals (DNS, DHCP, VLANs, firewall rules) to resolve connectivity issues Collaborate with network and security teams on escalated cases requiring deeper infrastructure context * Collaboration & Productivity Tools :- Serve as escalation point for Microsoft 365 — Exchange Online, Teams, SharePoint, OneDrive, and licensing Manage and troubleshoot Zoom Rooms, Zoom Phone, and video conferencing hardware * Security & Compliance :- Apply endpoint security principles — EDR tooling, patch compliance, and security policy enforcement Support security-related incidents; follow and help maintain IT security standards and audit requirements * Escalation Handling & Collaboration :- Bridge Level 1 service desk and technology service owners; manage complex cross-platform tickets end-to-end Document solutions, create runbooks, and contribute to the knowledge base to reduce repeat escalations
Required Qualifications/Skills:
* Bachelor’s degree (B.S/B.A) from four-college or university and 5 to 8 years’ related experience and/or training; or equivalent combination of education and experience * Networks with senior internal and external personnel in own area of expertise * Demonstrates good judgment in selecting methods and techniques for obtaining solutions * Experience with computing networks, platforms, and software architectures * Knowledge and understanding of the definition and traceability of system requirements * Experience in the implementation of system requirements verification methods * Experience in the planning of system test activities * Strong presentation and organizational skills * Effective written and oral communication skills * Mental ability to perform engineering problem solving and analytical tasks * Able to work under project deadlines and associated cost and schedule constraints
Physical Demand & Work Environment:
* Must have the ability to perform office-related tasks which may include prolonged sitting or standing * Must have the ability to move from place to place within an office environment * Must be able to use a computer * Must have the ability to communicate effectively * Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers