Scope:
* Core responsibilities to support the global customers using Dispatcher Warehouse Management System (WMS) application. * Gaining knowledge to become a techno-functional expert in WMS product. * Taking ownership of customer issues and resolve them by analysing the logs and source code. * Raising requests with PD team to fix existing application issues. * Having effective customer communication
Technical Environment:
* Backend: Oracle DB * Software: Pro*C, PL/SQL * Frontend: Java, Spring Boot, React JS * Scripting & Development: JavaScript, Unix Shell Scripting * Integrations: REST API, SOAP API, Flat file Integration * IM / PM / CM: ServiceNow Platform, JIRA
What you’ll do:
* Provide application support to global customers on WMS product with end-to-end ownership, proactive and innovative approach. * Driving resolution of customer issues mostly of high complexity and criticality including non-functional / performance related issues. * Provides direction and inputs for Root Cause analysis and proposes prevention ideas. * Demonstrates high technical expertise as required to support concerned solution, for e.g., * DBMS (ex: SQL, Oracle) for application support; reviewing and improving queries execution etc. * Code debugging * Troubleshooting application issues * Product and Domain: * Develop good knowledge of product features and functionalitie * Possess good knowledge of relevant industry domain and business processes of the customers * Demonstrates good capability to have interactions related to business process impact and work-arounds with customers during issue resolution * Proactively gains knowledge of new features and functionalities in future releases * Guides/assists team members to resolve medium complexity issues. * Collaborates with TAM and supports consumption/adoption improvement plans. * Consistently achieves high customer satisfaction and makes positive impact on NPS scores by displaying end-to-end ownership, engagement and pro-activeness. * Communicates (verbal and written) effectively with customers and Blue Yonder stakeholders, pro-actively guides team members to communicate and influence customer positively. * Collaborates relentlessly, passionately and respectfully with various Blue Yonder teams and partners, provides guidance on collaboration challenges. * Balances between Soft skills (process, people, values, teamwork, roles) and hard skills (technologies, frameworks, solutions, products).
What we are looking for:
* Bachelor’s degree in computer science, IT, or related field. * 2-5 years of experience in Application Support domain. * Knowledge on any Warehouse Management System application (preferably Dispatcher WMS) or Supply Chain domain * Strong analysis skill in PL/SQL or Pro*C * Demonstrable experience in analysing code and supporting of enterprise applications * RDBMS concepts, SQLs * Good to have Java, Unix Shell Scripting knowledge.
Our Values
If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.