Scope:
* Support customer and trading partner onboarding for supply chain and transportation solutions, coordinating onboarding activities from initiation through completion. * This role works directly with customers and global cross-functional teams to manage onboarding plans, integration coordination, communications, risks, and overall delivery.
What you’ll do:
* Work within the IST time zone and willing to work overnight shifts aligned to U.S. business hours to support * Independently deliver complex onboarding projects against milestones and timelines. * Drive customers, suppliers/carriers, and cross-functional teams toward delivery. * Anticipate and manage risks, issues, dependencies, and escalations. * Lead customer communication and provide clear project direction.
* Improve onboarding processes and share expertise across the team * Provide support through email, phone, and virtual meetings during business hours. * Escalate risks, issues, and project concerns through established processes to ensure timely resolution. * Collaborate with global teams across multiple time zones to support successful project delivery. * Contribute to the ongoing improvement of onboarding processes, tools, and customer-facing resources.
What we are looking for:
* 5 to 8 years of experience in Supply Chain and Transportation Management, with direct engagement with suppliers/carriers a must. * At least 5 years of project or implementation experience, preferably in 3PL, 4PL, or SaaS cloud software. * High level understanding of SAP IDocs (EDI/API) integration is a must. * Understanding of Supply Chain fundamentals and terminology. * Excellent communication skills (both written and verbal in additional required languages). * Ability to collaborate effectively with technical, functional, and partner teams. * Self-motivated with strong initiative and follow through * Proficient in Microsoft Office applications (Excel, PowerPoint, Word) and open to learning new software. * Experience with Jira ticket tracking
Our Values
If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.