Title:
Specialist, IT Asset Administration (SAM)
We are seeking a detail-oriented Software Asset Management (SAM) Specialist to join our global team. This role is responsible for managing the end-to-end software lifecycle, including administration, procurement, tracking, and compliance. You will work closely with IT, vendors, and internal stakeholders to support software operations, financial processes, and governance.
Responsibilities:
* Manage Software Asset Management requests and incidents within ServiceNow, ensuring timely resolution and escalation where required. * Maintain accurate software asset, license, entitlement, contract, subscription, and procurement records. * Support the end-to-end software lifecycle, including procurement, deployment, utilization, renewal, reclamation, and retirement activities. * Coordinate software purchasing, vendor quotations, renewals, and contract administration activities. * Create and manage purchase requisitions and support procurement processes in accordance with business requirements. * Process goods receipts, purchase order updates, cancellations, and related procurement transactions. * Perform invoice reconciliation and validation against purchase orders, contracts, software entitlements, and vendor agreements. * Investigate and resolve procurement, billing, licensing, pricing, and payment discrepancies. * Configure and maintain ServiceNow SAM Pro to support software discovery, normalization, reconciliation, compliance monitoring, and license management. * Monitor software licensing utilization, identify compliance risks, and support optimization opportunities through license reclamation and cost management initiatives. * Develop and maintain reports, dashboards, operational metrics, and audit-ready records to support Software Asset Management governance. * Support software compliance reviews, internal audits, vendor audits, and audit-readiness activities. * Collaborate with IT, Procurement, Finance, and vendors to improve software asset management processes, data quality, and workflow automation initiatives.
QUALIFICATIONS:
* Bachelor's degree in Information Technology, or a related discipline. * 5+ years of experience in Software Asset Management (SAM), IT Asset Management (ITAM), or related technology asset-management functions. * Strong hands-on experience with ServiceNow SAM Pro and Contract Management. * Knowledge of software licensing models, entitlement management, software compliance, and software lifecycle management. * Experience supporting software procurement, purchase requisitions, invoice processing, and financial reconciliation activities. * Experience supporting software compliance programs, vendor audits, and audit-readiness initiatives. * Advanced Microsoft Excel skills with strong analytical and reporting capabilities. * Excellent communication, stakeholder-management, and vendor-management skills. * Strong organizational skills with the ability to manage multiple priorities independently. * High attention to detail and commitment to maintaining accurate, audit-ready records.
PREFERRED QUALIFICATIONS:
* ServiceNow Software Asset Management Professional (SAM Pro) certification. * ITIL Foundation, IAITAM, or Software Asset Management-related certifications. * Experience with Microsoft Dynamics, Costpoint, Microsoft Intune, or other procurement and financial management systems. * Familiarity with major software publishers and cloud/SaaS licensing models. * Experience supporting global Software Asset Management programs and enterprise software compliance initiatives. * Knowledge of workflow automation, reporting, and continuous process improvement within ServiceNow.
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