Senior Project Manager
As a Senior Project Manager of the Global Business Services team, you will part of a dynamic team working across the enterprise to manage business process transitions from existing locations to offshore/nearshore or provider locations. Your primary focus will be transitions but other projects might be included as directed. Fresenius Medical Care is a fast-paced environment, and we are looking for someone who can hit the ground running to manage multiple responsibilities and projects while producing high-quality work.
Responsibilities:
* Manage the transition scope and coordinate all stakeholders
* Build and manage transition plans
* Act independently to deliver to schedule, budget, and scope
* Run projects, monitor progress, track risks while escalating and driving to resolution as needed
* Report on status
* Support resource and financial reporting
* Run projects, monitor progress
* Execute project controls
* Support the business case creation, presentation, and gather approvals
* Create efficient and effective project plans, taking into consideration the respective organizational and operational structure needs and adjust approach accordingly
* Deliver on the transition/project plan Report project/transitions progress, and risks. Develop corrective action where necessary.
* Own communication and relationship with countries in respective region
* Execute on transitions/projects in line with recognized best practice methodology (planning, managing risk, governance, quality assurance, issue resolution, reporting) within the approved schedule
* Collect business/country requirements and understand the business needs
* Act as a liaison for all activities and stakeholders for assigned transition/project
* Manage day-to-day communication for assigned transition/project
* Manage the change and assess the risks and be able to implement proper mitigation plan where required.
* Coordinate and facilitate the process of documenting project/transition related policies and procedures, if required.
* Identify and document additional process improvements opportunities for possible implementation after the Transition and/or Projects closure.
* Coordinate the training/workshops of local personnel in the respected countries/regions or/and Shared Service Center employees
* Ensure seamless transfer of business processes from local sites to the Shared Services incl. service level agreements (in cooperation with GBS Service Management)
* Manage all stages of the migration process are successfully complete
Qualifications:
* Academic degree or equivalent experience in relevant subject matter
* Project Management certification is preferred
* Experience in transitioning complex projects
* Extended knowledge of service transition methodology, tools and templates. Has strong implementation experience.
* Minimum of 5 years of experience in transition project management
* Good understanding of change management
* Background in business processes in BPO or Shared Service Center environment
* Knowledge of process improvement methodology a plus
* Excellent written and verbal communication skills paired with persuasiveness and self-confidence with strong intercultural skills and understanding.
* Team Player with a strong drive to create positive work environment, able to motivate and empower employees. Ability to work effectively across team.
* Passion for continuous learning, ability to solid comprehension and fast familiarization with new and complex tasks
* Solution-oriented, proactive and out of the box thinking personality
* Excellent skills to set priorities and self-manage high volume workload
* Ability to take the lead and proactively work on solving the issues or potential risks
* Very good planning and organizational skills
* Ability to work independently in ambiguous, dynamic environment.
* Very structured way of working with focus on efficient and effective processes even under pressure
Key Skills
* Communication - Able to clearly present information through the spoken or written word; read and interpret complex information; talk with customers or clients; listen well.
* Customer Focus - Able to demonstrate a high level of service delivery; do what is necessary to ensure customer satisfaction; deal with service failures and prioritize customer needs.
* Flexibility - Able to remain open-minded and change opinions on the basis of new information; perform a wide variety of tasks and change focus quickly as demands change; manage transitions effectively from task to task; adapt to varying customer needs.
* Planning, Prioritizing, & Goal Setting - Able to prepare for emerging customer needs; manage multiple projects; determine project urgency in a meaningful and practical way; use goals to guide actions and create detailed action plans; organize and schedule people and tasks.
* Policies, Process, & Procedures - Able to act in accordance with established guidelines; follow standard procedures in crisis situations; communicate and enforce organizational policies and procedures; recognize and constructively conform to unwritten rules or practices.