Job Title
Senior Executive - Transport
Job Description Summary
Job Description
* undefined * Service Delivery
* Deliver high-quality, prompt, and courteous transport management services. * Ensure smooth daily transport operations while maintaining service standards. * Attend to emergencies, including medical transport needs, ensuring minimal disruption. * undefined * Coordination & Communication
* Liaise daily with the Customer’s Transport Manager on operational matters. * Escalate all issues beyond delegated authority to the Transport Manager. * Coordinate with vendor operations teams to ensure timely employee pickups and drops. * Attend and respond to employee calls regarding day-to-day transport issues. * Communicate any SOP changes or process updates to the Transport Manager. * undefined * Fleet & Vendor Management
* Monitor and control fleet deployment by vendors (drivers and vehicles). * Ensure compliance with safety and quality norms before dispatch (seat belts, first-aid kit, fire extinguisher, communication system, and driver readiness). * Validate cab-in times and cross-check with cab requests. * Coordinate vehicle maintenance and servicing schedules. * Ensure vendor adherence to operational standards and office decorum. * Report all vendor non-compliance or process deviations to the Transport Manager. * undefined * Operational Planning
* Prepare and ensure availability of transport rosters before dispatch. * Incorporate all deviations before dispatch and document last-minute changes. * Plan and coordinate driver schedules and shifts. * Optimize route planning to reduce operational costs and improve efficiency. * Utilize GPS or Transport Management Systems (TMS) for real-time tracking. * undefined * Compliance & Safety
* Ensure adherence to transport safety norms and legal regulations. * Maintain proper documentation for audits, inspections, and compliance checks. * Investigate transport incidents and report findings with corrective actions. * Track fuel consumption, mileage, and vehicle usage to prevent misuse.
* undefined * Reporting & Analysis
* Ensure timely release of daily MIS reports by the vendor. * Analyze transport data to identify trends, inefficiencies, and improvement areas. * Prepare and submit periodic performance and compliance reports to management.
* Automation & IT Enablement
* Implement and manage automation tools for transport tracking, attendance, and billing. * Support GPS tracking systems, route optimization software, and mobile-based trip management. * Develop Excel macros, formulas, or simple scripts to automate repetitive tasks. * Coordinate with IT teams/vendors for system integration and troubleshooting.
* Issue & Grievance Handling
* Address and resolve transport-related employee complaints. * Handle grievances and disputes with drivers and vendors effectively.
INCO: “Cushman & Wakefield”