Roles and Responsibility:
Quality Management
* Lead all quality-related activities for the IM Plant. * Ensure adherence to Quality Management System (QMS) requirements and company quality standards. * Monitor and improve product quality performance through effective quality planning and control. * Drive defect reduction and process capability improvement initiatives.
Process Quality Assurance
* Establish and maintain process controls for Injection Molding operations. * Monitor key quality parameters and implement corrective actions when deviations occur. * Conduct process audits and ensure compliance with standard operating procedures (SOPs). * Validate process changes and support new product introductions.
Customer Quality Management
* Handle customer quality issues, complaints, and corrective action implementation. * Lead root cause analysis using quality tools such as 8D, 5 Why, Fishbone Diagram, and CAPA. * Ensure timely closure of customer complaints and quality concerns. * Participate in customer audits and support customer quality requirements.
Team Leadership
* Guide and mentor quality inspectors and quality engineers assigned to the IM Plant. * Conduct training on quality standards, inspection methods, and problem-solving techniques. * Promote a culture of quality awareness and continuous improvement.
Data Analysis & Reporting
* Monitor quality KPIs such as PPM, rejection rates, customer complaints, COPQ, and audit findings. * Prepare and present quality performance reports to management. * Drive actions based on trend analysis and operational data.
Audit & Compliance
* Lead internal audits and facilitate external/customer audits. * Ensure compliance with ISO 9001, IATF 16949 (if applicable), and other relevant standards. * Support management reviews and closure of audit non-conformities.
Continuous Improvement
* Lead quality improvement projects using Lean, Six Sigma, Kaizen, and problem-solving methodologies. * Work closely with Production, Engineering, Maintenance, and Supply Chain teams to improve overall plant performance. * Drive cost reduction initiatives related to quality losses and rework.
Role Specific Competencies:
* Bachelor's Degree/Diploma in Plastics Engineering from CIPET / MSc in Polymer Science or related field * 5–8 years of experience in Quality Assurance/Quality Control within a manufacturing environment and Minimum 3 years of experience in Injection Molding operations. * Injection Molding process knowledge. * Quality tools: APQP, PPAP, FMEA, SPC, MSA, Control Plans. * Root Cause Analysis (RCA), 8D, CAPA. * Statistical analysis and quality reporting. * Internal and external audit management.
Behavioral Competencies
* Strong leadership and team management skills. * Excellent problem-solving and analytical ability. * Effective communication and stakeholder management. * Result-oriented and proactive approach. * Ability to work under pressure and manage multiple priorities.