Responsibilities:
- Run discovery and design workshops with business teams for service request and work-order processes - Design and configure Oracle Fusion Service: service requests, work orders, queues, assignment rules and SLAs - Set up the customer self-service portal (Digital Customer Service) - Prepare functional designs, test scripts and training material - Lead SIT and UAT for your area and support go-live and hypercare
Requirements
- 6+ years in enterprise applications, including Oracle Fusion Service (or Service Cloud) on 2+ full implementations - Hands-on set-up of service requests, work orders, queues and SLAs - Functional design and workshop experience with business users - Able to travel to Dubai regularly - Excellent written and spoken English