Job Title
Manager - Operations
Job Description Summary
Job Description
Key Responsibilities
Operations Management
* Lead and manage Integrated Facility Management (IFM) operations across multiple client sites. * Ensure seamless delivery of Hard Services, Soft Services, Workplace Experience, and Vendor Management. * Drive service excellence through SLA and KPI adherence. * Implement best practices, compliance standards, and operational efficiencies. * Conduct regular site audits and governance reviews.
Business Leadership
* Act as the primary business lead for assigned accounts/portfolios. * Build and maintain strong client relationships at senior stakeholder levels. * Identify opportunities for account growth, cross-selling, and service enhancement. * Lead account reviews, business presentations, and strategic planning discussions.
Financial Management (P&L Ownership)
* Own and manage the Profit & Loss (P&L) for assigned accounts/business units. * Ensure revenue achievement, margin improvement, and cost optimization. * Monitor budgeting, forecasting, financial reporting, and variance analysis. * Drive productivity initiatives and operational efficiencies to improve profitability.
INCO: “Cushman & Wakefield”