SCOPE:
Follows established procedures on routine work Requires detailed instructions
YOUR ROLES AND RESPONSIBILITIES:
* Support & cross-train into all L1 ITAM services as needed to maintain day to day operations for forward and reverse logistics. * Hardware picking according to FIFO policies. * Staging and packing of orders. * Responsible for inventory, asset management and e-recycling. * Corporate hardware imaging. * Use ticketing systems with a focus on customer service, SOP adherence, and quality. * Report individual and team work accomplishments and to track metrics, review team task quality, and plan team and individual tasks. * Utilize inventory data management software to maintain inventory accuracy and workflow. * Receive and inspect shipments. Verify accurate deliveries against purchase orders while looking for damages, shortages, wrong items and other concerns; notify onsite leadership.Verify shipments to packing slips. * Load and unload shipments; loading dock duties as assigned. * Maintain inventory records; assess department or warehouse needs and order supplies as appropriate; maintain stock records. * Unbox, stock inventory on shelves, break down packing materials. * Responsible for inventory procedures including the actual total count of stock items and spot check as needed. * Perform cleanup duties to maintain the warehouse in a safe and orderly manner. * Contribute to large scale global projects as needed. * Report inventory discrepancies, task progress and process gaps and assist with their correction as needed. * Explaining SOPs to other team members and ensuring others are following SOPs. * Oversee inventory levels and engage cross functional teams for ordering inventory & planning hardware shipments for all LOCs within the assigned campus. * Work with the compliance team on lost asset investigations and proactively provide updates. * Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position.
REQUIRED QUALIFICATIONS/SKILLS:
* High school diploma or general education degree (GED) and 2+ years’ related experience and/or training; or equivalent combination of education and experience. * High attention to detail and ability to follow other technicians’ direction to ensure quality. * Effectively utilize ticket, inventory, and dispatch management systems. * Determines methods and procedures on new assignments and may coordinate activities of other personnel. * Networks with key contacts outside one’s own area of expertise. * Proven ability to adapt to changing priorities, conditions, and circumstances while ensuring important deadlines are met. * Strong organizational skills including effective record-keeping and maintenance techniques. * Basic knowledge of computer hardware with the ability to learn new software. * Proficiency working with standard desktop PC tools and applications, such as MS Office, MS Outlook, web browsers, etc. * If applicable at site, ability to operate material handling equipment – pallet jacks and forklifts (if certified) is a plus. * Understands policies and objectives of the assigned program and corresponding activities. * Knowledge of health and safety regulations. * Proficient English communication in terms of speaking,writing and reading.