Job Title
Facility Executive - Soft Services
Job Description Summary
Job Description
Key Responsibilities
1. Housekeeping Manpower Management
* Monitor daily housekeeping manpower attendance across assigned stores. * Track absenteeism, shortages, replacements and manpower deployment. * Coordinate with housekeeping service providers for timely replacement of absent manpower. * Ensure adequate manpower availability as per approved deployment. * Maintain store-wise manpower records and attendance data.
2. Housekeeping Material Management
* Monitor availability of housekeeping consumables and materials at stores. * Track material stock, consumption and replenishment requirements. * Coordinate with vendors for timely delivery of required materials. * Identify shortages and ensure corrective action within defined timelines. * Maintain proper records of material requirements and deliveries.
3. Store Visits & Operations Monitoring
* Conduct regular store visits to monitor housekeeping standards. * Conduct store-wise briefings with housekeeping staff. * Communicate operational instructions, service standards and compliance requirements. * Monitor cleanliness, hygiene and housekeeping performance. * Identify gaps and ensure timely corrective actions.
4. Vendor Coordination
* Coordinate with housekeeping vendors/service providers for manpower and material requirements. * Follow up on manpower shortages, absenteeism and service deficiencies. * Monitor vendor performance against agreed service standards. * Escalate recurring or critical issues to the reporting manager.
5. Compliance & Reporting
* Ensure compliance with housekeeping SOPs and client requirements. * Maintain store-wise housekeeping trackers. * Track absenteeism, manpower deployment and material availability. * Prepare regular operational updates and reports. * Support audits, inspections and review meetings as required.
Key Skills & Competencies
* Good understanding of housekeeping operations. * Strong manpower monitoring and coordination skills. * Good vendor management and follow-up skills. * Good communication and interpersonal skills. * Ability to manage multiple stores and operational requirements. * Basic knowledge of MS Excel and reporting. * Strong attention to detail and service quality. * Ability to work independently and handle operational escalations.
Qualification & Experience
* Diploma/Certification in Housekeeping, Hospitality, or Facility Management or Graduate in any discipline with 5-10 Years experience. * Experience in Facility Management, Housekeeping, Retail or Soft Services operations preferred. * Experience in multi-location operations will be an added advantage.
Key Performance Indicators
* Housekeeping manpower availability. * Reduction in absenteeism-related gaps. * Timely availability of housekeeping materials. * Housekeeping service quality and compliance. * Timely closure of operational issues. * Store satisfaction and vendor performance.
INCO: “Cushman & Wakefield”