KEY ROLES & RESPONSIBILITIES
* Download and review daily bank statements, ensuring incoming customer payments are identified, processed, and allocated accurately. * Complete daily cash and AR reconciliations, investigating and resolving any discrepancies promptly. * Investigate and clear unapplied and unidentified cash, obtaining remittance information where required and proactively managing aged items. * Monitor the Cash Applications inbox and other communication channels daily, responding to and actioning requests within agreed timelines. * Process customer account reallocations, corrections, credit note matching and other approved adjustments accurately and promptly. * Initiate SEPA and BACS Direct Debit collections in line with agreed processes. * Identify and resolve duplicate, incorrect, or misallocated payments and escalate material or recurring issues where appropriate. * Support month-end and quarter-end close, ensuring cash is fully processed, reconciliations are current and outstanding exceptions are identified. * Maintain accurate records and appropriate supporting documentation in line with financial controls and audit requirements. * Work closely with Collections, Billing and Finance to resolve payment allocation and customer account queries. * Provide reporting on unapplied cash, unidentified receipts, reconciliation differences, and outstanding exceptions. * Identify root causes of recurring issues and support process improvement and automation initiatives. * Maintain Cash Application process documentation and participate in ERP/system testing and process changes or ad-hoc projects.
SKILLS, KNOWLEDGE & EXPERIENCE
* 3+ years’ experience in Cash Applications * Good understanding of accounting principles, cash allocation, reconciliations, and financial controls. * Strong numerical and problem-solving skills with excellent attention to detail. * Ability to investigate discrepancies and take ownership through to resolution. * Strong organisation skills with the ability to prioritise a high-volume workload and meet deadlines. * Competent in Microsoft Excel and Outlook; experience with Navision or NetSuite is advantageous. * Strong communication and stakeholder management skills. * Proactive approach to process improvement and automation. * Proficient in spoken and written English.