Job Purpose :
* Provide a brief overview of the position, including its purpose and contribution to the organization. * The VKYC/ReKYC Agent is responsible for conducting video-based customer verification in compliance with regulatory guidelines and ensuring uniform customer experience.
Key Accountabilities :
* Conducting VKYC/ ReKYC calls as per defined scripts and compliance requirements * Verifying customer identity and documents during live video interactions * Ensuring adherence to regulatory and internal quality standards * Handling customer queries professionally during the verification process * Maintaining accurate records and updating systems in real time
Job Duties & responsibilities :
KYC Processing
* Ensure that KYC guidelines and Customer acceptance procedure of the bank is strictly adhered to. * All KYC call requests must be serviced as per defined SL without deviation. * KYC exceptions if any, need to be duly escalated as per defined approval matrix. * All required disposition and interactions with customer to be duly recorded / documented in the relevant system * Continuously review the internal monitoring process and identify areas of improvement.
Education / Preferred Qualifications :
* Degree holder * Certifications in the areas of Operations, MS office will be an advantage.
Core Competencies :
* Strong interpersonal & verbal and written communications skills * Good, effective and engaging skills. Calling skills preferred * Basic analytical skills * Good judgement and problem-solving skills * Able to organize information in a structured manner
* Good interpersonal and communication skills (English, Hindi & Marathi) * Ability to handle sensitive customer data with confidentiality * Problem-solving ability and presence of mind * Need to have Customer Centric Approach
Technical Competencies :
* Proficient in MS office tools, Ms Excel, Power point, Word * Knowledge of Finacle, Call Centre Tools, CMS preferred.
Location:
Pune-DBIL
Job:
Customer Service
Schedule:
Regular
Employee Status:
Full time