Role Summary:
Regional Enterprise lead (Asst Manager) is responsible for managing end-to-end B2B operations including order processing and fulfilment, stock availability and customer services.
Roles and Responsibility:
* Monitor end-to-end Enterprise orders fulfilment to ensure accuracy and timely completeness.
* Responsible for maintaining the MSL(minimum stock level) at respective regional DCs in coordination with planning team.
* Ensure product range availability in regional DC’s.
* Responsible for driving the OTIF and drive for improvement.
* Timely resolution of customer complaints and discrepancies.
* Coordinate with Warehouse/Transportation/Planning team to resolve customer/sales queries.
* Co-ordinate with manufacturing units to prioritize the production as per business requirement
* Experience in processing orders for variety of products in a timely and accurate manner
* Bridge the gap between company and Enterprise customers (DP) by focusing on building loyalty and resolving issues. Improve customer engagement and retention strategies.
Requirements:
* Minimum 5 -10 Yrs of Relevant Experience
* Excellent knowledge of warehouse and transport operations
* Good knowledge of MS excels and SAP system
* Strong verbal communication skills
* Problem solving mindset